Privacy Policy

1. Introduction

Visado ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our visa application assistance platform, including our mobile application and website (collectively, the "Service").

Please read this policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Identity information: Full name, date of birth, nationality, passport details
• Contact information: Email address, phone number, mailing address
• Immigration documents: Visa applications, travel history, supporting documents you upload
• Payment information: Billing address and payment card details (processed securely via Stripe)
• Account credentials: Username and encrypted password

Usage Information

We automatically collect certain information about how you interact with the Service:

• Log data (IP address, browser type, pages visited, time stamps)
• Device information (device type, operating system)
• Usage patterns and feature interactions

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Assist you with visa applications and related immigration processes
• Process payments and manage your subscription
• Send you service-related notifications and updates
• Respond to your questions and provide customer support
• Detect, prevent, and address fraud or security issues
• Comply with applicable laws and legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who help us operate the Service (e.g., cloud hosting, payment processing, AI services), bound by confidentiality obligations
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to you
• With your consent: In any other circumstances where you have given explicit consent

5. Data Storage and Security

Your information is stored on secure servers. We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to certain processing activities
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at the address below.

8. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session and improve your experience. You can control cookies through your browser settings, though disabling cookies may affect certain features of the Service.

9. Third-Party Services

The Service integrates with third-party services including Stripe for payment processing and OpenAI for AI-powered assistance. These services have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Visado
Email: privacy@visado.app