Terms of Service

Last updated: May 25, 2026

⚠️ Important: Visado provides general guidance and information only. Nothing on this platform constitutes legal advice. For complex immigration situations, consult a licensed immigration attorney.

These Terms of Service ("Terms") govern your access to and use of Visado ("we," "us," or "our"), operated by Red Tree Hill LLC. By accessing or using visadoapp.com, you agree to be bound by these Terms.

1. Description of Service

Visado is an AI-powered immigration and life relocation companion designed to help Americans moving abroad. Our service provides:

Visado is an informational tool only. We do not provide legal, immigration, financial, or tax advice. The information provided is for general guidance purposes and may not apply to your specific situation.

2. Accounts and Registration

To use certain features of Visado, you must create an account. You agree to:

You are responsible for all activity that occurs under your account.

3. Subscription and Payment

Visado offers both free and paid subscription plans.

All payments are processed securely by Stripe. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring monthly basis. You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial months.

4. User Content and Document Vault

Visado allows you to upload documents and personal information to your secure vault. By uploading content, you:

We use AES-256 encryption to protect your documents. However, no method of electronic storage is 100% secure. You upload sensitive documents at your own risk.

5. AI-Generated Guidance

Visado uses artificial intelligence, including technology provided by Anthropic (Claude), to generate responses and guidance. You acknowledge that:

6. Prohibited Uses

You agree not to use Visado to:

7. Limitation of Liability

To the maximum extent permitted by applicable law, Visado and Red Tree Hill LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

In no event shall our total liability to you exceed the amount you paid to Visado in the twelve (12) months preceding the claim, or $100 USD if you have not made any payments.

8. Disclaimer of Warranties

Visado is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted, error-free, or completely secure. We make no representations about the accuracy or completeness of immigration information provided.

9. Immigration Disclaimer

Visado is not a law firm and does not provide legal advice. The guides Joao and Andreia are AI personas, not licensed immigration attorneys. Information provided by Visado is based on general knowledge and real-world experience, but immigration laws vary by country, change frequently, and depend heavily on individual circumstances.

Always consult a licensed immigration attorney before making major immigration decisions.

10. Privacy

Your use of Visado is subject to our Privacy Policy, which is incorporated into these Terms by reference.

11. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms. You may delete your account at any time from your account settings or by contacting us at contact@visadoapp.com. Upon termination, your right to use the service ceases immediately.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of Visado after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law provisions. Any disputes arising from these Terms shall be resolved through binding arbitration in New York, NY.

14. Contact Us

If you have questions about these Terms, please contact us:

© 2026 Red Tree Hill LLC. All rights reserved.